PRIVACY PRACTICES
              
If you feel that TenantCheckUSA is not abiding by its posted privacy policy, you should first contact Customer Service by e-mail.

Information Collection and Use
TenantCheckUSA obtains its information from the relevant state and county repositories, courts and record offices where prison records are stored. We do not sell any non-public information. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. TenantCheckUSA collects information from our users at several different points on our website and uses the information for internal marketing and administration purposes only. All users must have an appropriate use for the information and agree to abide by all local and federal laws regarding the purchase and dissemination of said information.
              
Registration
In order to use this website, a user must first complete an online form that is part of the online ordering system.  In filling out this form the user is required to give their contact information (such as name and email address). This information is used to process the order as requested, to make sure that the reports requested are delivered in an accurate and timely fashion, and so that a we can contact the user if there are problems with the processing of the order. The information provided at this point is also used to register the client so that they are able to log back into our systems and view their reports online, and make additional orders without having to reenter all their contact data again.
               
Order
We request information from the user on our order form.  Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date).  This information is used for billing purposes and to fill customer orders.  If we have trouble processing an order, this contact information is used to get in touch with the user.
              
Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user.  Usage of a cookie is in no way linked to any personally identifiable information while on our site.  Once the user closes their browser, the cookie simply terminates.  This site uses cookies during the order and credit card authentication process to ensure the accuracy and security of the online order. These cookies are used exclusively to provide security and are not used to gather information about users.  We do not share information about our users with other sites. If a user rejects the cookie, there may be problems with their usage of our site because we would have no way of validating the user.
              
Log Files
We use IP addresses to analyze trends, administer the site, track user movement through the site, and gather broad demographic information for aggregate use.  IP addresses are not linked to personally identifiable information. We do not store or obtain any information from the log files that may be used to identify a user of the web site. IP numbers and the associated domain names can be identified geographically from the domain extensions (for example, .uk = United Kingdom, de = Germany, fr = France, au = Australia, nz = New Zealand) but beyond this wide regional information the actual identity of the user is not revealed in any way.
              
Sharing
We use an outside credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
              
Links
This web site may contain links to other sites. Please be aware that TenantCheckUSA is not responsible for the privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
               
Supplementation of Information
TenantCheckUSA does not supplement user information collected on our site with information from third party sources.
              
Newsletter, Site and Service Updates
We also occasionally send out a periodic e-mails with site and service announcement updates. Registered members are encouraged to receive e-mail service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.
                
Correction/Updating Personal Information:
If a users personal information changes (such as your address or telephone number), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that users personal data provided to us.  This can be done by emailing our Customer Service.
             
Notification of Changes
If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email.  Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.             
              
Feedback
The accuracy and validity of our site is very important  to us. If you spot inaccuracies of any kind, or if you feel that statements we making are not fully representational of our services, then please email our Customer Service.
               
Our web page does not automatically collect specific information (i.e. e-mail addresses) about visitors. Aggregate and summary statistics are ONLY collected as a measure of our web site’s effectiveness.

For further information about the services offered by TenantCheckUSA contact Customer Service by email or call 1-800-315-7678 (or 303-455-8855 if outside of the US). Our hours of business are from 7 a.m. to 8 p.m., Mountain Standard Time (MST), Monday - Friday. We are located at 1760 Gaylord Street, Denver, CO 80206. Please feel free to call our offices on Saturday, we will be open if the preceding week has been busy. For technical problems, contact Webmaster, Jason Hicks.
              
If you call to cancel your order BEFORE the order is processed, then there will be a $15 cancellation charge assessed. BUT please be advised that once your request has been transmitted to our researchers it is NOT possible for us to cancel the charges, nor change or expedite the order. For unsubstantiated, contested, or fraudulent credit card charges, there will be an additional $25.00 MINIMUM processing charge plus collection and legal fees, if incurred. By placing an order with us you hereby agree to these terms.