SECURITY STATEMENT
      
TenantCheckUSA takes every precaution to protect our user's information.  When users submit sensitive information via the website, your information is protected both online and off-line by 128 bit encryption and a Geotrust Certificate displayed at the bottom of every secure page.
          
We take your Tenant Background Search order through an online ordering system. The system is secure and all connections are encrypted using a state-of-the-art 128 bit encryption process. After you click on any of the "order online" links that are to be found throughout the site, you will be linked to our system using the 128 bit encrypted link. You can check the security of the link by looking at the address bar, where the URL (web page address) will be prefixed by "https://" (https: stands for a secure link rather than the standard http: prefix), or at the bottom of your browser, where you will see a padlock symbol. If the padlock is "closed" then the link is secure.
And the padlock symbol will look like this: 
       
When the TenantCheckUSA online registration/order form asks the user to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL.  While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just surfing.  To learn more about SSL, follow this link GEOTRUST CERTIFICATE.

While TenantCheckUSA uses SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line.  All of our users information, not just the sensitive information mentioned above, is restricted in our offices.  Only TenantCheckUSA employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, ALL TenantCheckUSA employees are kept up-to-date on our security and privacy practices.  Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers. information is protected.  Finally, the servers that we store personally identifiable information on are kept in a secure locked environment.

Please Note: due to recent changes that have come down from the major credit bureaus, if you are a new client of ours, we may have to perform a site inspection on your premises. This is only required if we are providing personal credit history information on a prospective client. Criminal record searches are exempt. Click HERE for more information.
          
For further information about the services offered by TenantCheckUSA contact Customer Service by email or call 1-800-315-7678 (or 303-455-8855 if outside of the US). Our hours of business are from 7 a.m. to 8 p.m., Mountain Standard Time (MST), Monday - Friday. We are located at 1760 Gaylord Street, Denver, CO 80206. Please feel free to call our offices on Saturday, we will be open if the preceding week has been busy. For technical problems, contact Webmaster, Jason Hicks.
              
If you call to cancel your order BEFORE the order is processed, then there will be a $15 cancellation charge assessed. BUT please be advised that once your request has been transmitted to our researchers it is NOT possible for us to cancel the charges, nor change or expedite the order. For unsubstantiated, contested, or fraudulent credit card charges, there will be an additional $25.00 MINIMUM processing charge plus collection and legal fees, if incurred. By placing an order with us you hereby agree to these terms.