USER AGREEMENT

Use of data obtained from TenantCheckUSA shall be for legal and moral purposes only.

Use of the information obtained from TenantCheckUSA in the course of or planning of stalking, identity theft or fraud is explicitly prohibited and will be reported to proper legal entities.

You, the viewer/buyer/customer agree to indemnify TenantCheckUSA and its suppliers, employees and officers for all damages, claims, or losses suffered by TenantCheckUSA as a result of possible claims by third parties relating to use of the data provided by TenantCheckUSA. Although TenantCheckUSA is not a consumer reporting agency as defined by the Fair Credit Reporting Act (FCRA), we continue to promote responsible use of the information that we provide. We expect that the information provided by TenantCheckUSA will not be used directly in the preparation of a consumer report.  
           
We state to you the viewer, or user that, "Data obtained from TenantCheckUSA should not be used in part or whole to determine a consumer's eligibility for credit, employment (employment, promotion, reassignment or retention), insurance or any other purpose for which a consumer report would be obtained, except in connection with collection of a debt. If adverse action is to be taken against the consumer data subject and the information to be used has been obtained from TenantCheckUSA, it must be verified from another source prior to adverse action. This data should be used for lead or confirmation of information only." 

You, the viewer/buyer/customer understand that the information provided by TenantCheckUSA has been compiled from public records and other proprietary sources for the specific purposes of (1) confirming the creditworthiness and financial background of an individual being considered as a tenant or renter of a building or apartment; (2) to verify the criminal background of an individual being considered as a renter or tenant, (3) to verify that the prospective renter or tenant has not filed bankruptcy or been the subject of an eviction order.

You, the viewer/buyer/customer understand that you are strictly forbidden from reselling the information provided by TenantCheckUSA.            

You, the viewer/buyer/customer have an obligation to respect the privacy of the public in accordance with the guidelines of the Individual References Services Group (www.iris.com) and you agree to review and comply with the guidelines, rules, regulations and other applicable laws including FCRA , the Fair Housing Act (FHA) and other applicable Privacy Protection Acts (eg. DPPA of NYC) that may be applicable ion your state of residence or business for the purposes of this search. 

TenantCheckUSA shall be indemnified from any and all claims and consequences arising out of found or not found information.

Likewise, you attest that you have not misrepresented yourself, your company, organization or your purpose for viewing the TenantCheckUSA website or for ordering searches from TenantCheckUSA. You understand that misrepresentation in this agreement may results in civil and criminal action against you and your organization, employees and affiliates. Buyer/Viewer is hereby notified that TenantCheckUSA information is developed using standard investigative methods including public records, and third-party sources. All searches are on a best efforts basis, no guaranties, promises or claims are made about potential search results. TenantCheckUSA shall not be liable for any special, incidental or consequential damages of any type. TenantCheckUSA reserves the right to amend, change, or discontinue its prices and/or searches at any time. We reserve the right to refuse any client or any specific requests at any time and cooperate with law enforcement officials when misuse of information is suspected. Please direct all questions /comments to Customer Service.

Buyer assumes all related legal liability, and by ordering from TenantCheckUSA consents to waive all claims against TenantCheckUSA resulting from searches. Requester/buyer/client agrees to hold TenantCheckUSA, its officers, employees, and vendors harmless and to indemnify TenantCheckUSA, from any and all claims that may results from buyer's request. Buyer/Viewer warrants that requested searches are legal and proper in his/her jurisdiction and complies with all applicable laws (local and state) and Buyer bears full legal costs in event of suit, and furthermore will hold all information confidential.  Information obtained through TenantCheckUSA is to be used in the course of legal (FCRA and FHA approved, if relevant) purposes, and held strictly confidential. Buyer warrants and agrees that requested searches are fully legal in his or her and subjects jurisdiction. Buyer realizes that most orders are processed immediately upon receipt and are non-cancelable after order receipt. Client/Buyer/Viewer agrees that visitation to the TenantCheckUSA website or placing of a search request is not for the purpose of entrapment, sting operation, or pursuit of TenantCheckUSA, its employees, vendors, clients, affiliates nor officers. Search discrepancies must be reported within 10 days. All unpaid fees subject to 20% interest from date of invoice, and buyer consents to suit in jurisdiction of TenantCheckUSA's choice. Buyer consents to all terms & conditions as amended by TenantCheckUSA from time to time.

The turnaround times quoted throughout this web site are an average, or our best estimates of the amount of time it will take us to process your requests for services and return the information to you. All listed turnaround times apply only to business days. Where turn-around times are listed as "days", or "hours", we are referring to business days and business hours.

Turnaround times vary widely from state to state. We make the application for the information that you request either immediately after transmittal to our system, or, if outside of our normal hours of business of 7 a.m. to 10 p.m., MST, as soon as our normal morning operations begin. Likewise we transmit the information to you as soon as it is received. Delays come from the state or county data repository, or from problems with communicating with the client. It is the buyer’s responsibility to make sure that all contact information is correct.

Frequently, we return information in less time than we have quoted here, but if you absolutely must have information returned more quickly, please contact customer service for information on available rush service. Be aware that a "Rush Charge" will then be applied to the cost of the service. Expedited service may be very limited.

TenantCheckUSA cannot and does not make any guaranties as to the results of search. Because TenantCheckUSA cannot reasonably be expected to obtain information for false, erroneous, or unreasonably difficult requests (i.e. requests about people that don't exist, were never born in the state specified, are in a witness protection program, or are actively concealing their whereabouts and identity etc.), customers are billed for search requests only, and not for the results of the searches.

All searches on a best effort basis only. No refunds, exchanges, or credit. Customer/viewer/buyer is solely responsible for accurately filling out the order form, entering valid and correct contact information, and selecting the appropriate search. TenantCheckUSA cannot be responsible for typographical or other mistakes in the ordering information entered by the customer. Because all orders are processed immediately, no cancellations allowed or accepted once an order has been submitted.

Prices & Products are subject to change without notice.

For further information about the services offered by TenantCheckUSA contact Customer Service by email or call 1-800-315-7678 (or 303-455-8855 if outside of the US). Our hours of business are from 7 a.m. to 8 p.m., Mountain Standard Time (MST), Monday - Friday. We are located at 1760 Gaylord Street, Denver, CO 80206. Please feel free to call our offices on Saturday, we will be open if the preceding week has been busy. For technical problems, contact Webmaster, Jason Hicks.
              
If you call to cancel your order BEFORE the order is processed, then there will be a $15 cancellation charge assessed. BUT please be advised that once your request has been transmitted to our researchers it is NOT possible for us to cancel the charges, nor change or expedite the order. For unsubstantiated, contested, or fraudulent credit card charges, there will be an additional $25.00 MINIMUM processing charge plus collection and legal fees, if incurred. By placing an order with us you hereby agree to these terms.